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Start with the basics. Make sure your Brother printer is turned on and has no error lights or messages on its display. If you use a USB cable, ensure it’s securely plugged into both the printer and your Mac. For wireless connections, confirm that the printer is connected to the same Wi-Fi network as your Mac.

Many offline errors resolve with a simple restart. Turn off your Brother printer and shut down your Mac. Wait about 30 seconds, then power both devices back on. This helps clear temporary glitches and refreshes the connection between your printer and Mac.

On your Mac, click the Apple menu > System Preferences > Printers & Scanners. You’ll see a list of installed printers. Make sure your Brother printer is listed and check its status. If it says “Offline”, select the printer and click

Open Print Queue.

In the Print Queue window, check if there are any paused print jobs. Click Resume Printer if needed. You can also cancel any stuck print jobs by selecting them and clicking the (x) button. Clearing the queue often brings the printer back online.

Sometimes, your Mac may try to print to another printer by default. To avoid this, go to Printers & Scanners, right-click (or Control-click) your Brother printer in the list, and select Set as Default Printer. This ensures your print jobs always go to the correct printer.

While Mac doesn’t have a direct “Use Printer Offline” option like Windows, sometimes the queue or the driver may get stuck. If your printer stays offline despite being connected, remove it and add it again to refresh the connection.

If the above steps don’t help, try removing and reinstalling the printer on your Mac. In Printers & Scanners, select your Brother printer and click the minus (–) button to remove it. Then click the plus (+) button, select your Brother printer from the list of available printers, and click Add. This often resolves offline status problems.

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For wireless models, ensure your printer has a strong Wi-Fi signal. If needed, move the printer closer to your router. Also, confirm that your Mac is on the same Wi-Fi network as your printer. If you suspect the connection is unstable, reconnect the printer to Wi-Fi using the printer’s control panel.

If none of the basic steps work, you can reset the Mac’s printing system. This clears all printers and settings, giving you a fresh start.

To reset:

Sometimes, your Mac needs system updates to work properly with printers. Click the Apple menu > System Preferences > Software Update and install any available updates. Keeping macOS current helps prevent driver conflicts.

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Remove all packaging materials from the printer, including protective tapes and plastic covers inside the paper tray or cartridge area. Plug in the power cable and turn on your printer. Allow it to complete its startup process before proceeding to the installation steps.

If you haven’t already, install the ink cartridges or toner following the instructions in the printer manual. Load plain paper into the paper tray and adjust the paper guides to fit properly. Printing a test page later will confirm the printer is ready to use.

The connection method depends on your printer type: USB or wireless.

Plug the USB cable securely into the printer and an available USB port on your computer. Most modern computers will automatically detect the printer and install the basic drivers. However, for best performance, you should still install the full Brother printer driver package.

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Sometimes, Windows or macOS may not automatically detect the printer. In that case, you can add it manually.

Once your printer is installed, it’s a good idea to print a test page to confirm that the installation was successful. On Windows, right-click your printer under Devices and Printers and select Printer Properties, then click Print Test Page. On Mac, click Options & Supplies in Printers & Scanners, then select Print Test Page.

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If you still face issues, temporarily disable your firewall or antivirus software, which sometimes blocks the printer connection. Don’t forget to turn them back on afterward.

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A simple restart often fixes connection problems. Turn off your printer and computer, wait for about 30 seconds, then turn them back on. This refreshes the connection and can clear temporary glitches that prevent communication.

Sometimes, the printer might be in an error state or offline mode. Go to your computer’s Devices and Printers settings and ensure your Brother printer is set as the default. Right-click your printer and make sure “Use Printer Offline” is not selected.

Outdated or corrupted drivers can stop your printer from connecting to your computer. Visit Brother’s official support website, enter your printer model, and download the latest drivers for your operating system. Install the drivers and restart your computer. Updated drivers ensure smooth communication.

If updating drivers doesn’t help, try removing the printer from your computer and reinstalling it. On Windows, go to Devices and Printers, right-click your Brother printer, and select Remove device. Then, click Add a printer and follow the prompts to reinstall it. For Mac, open Printers & Scanners, select your Brother printer, click the minus (-) sign to remove it, then add it back using the plus (+) sign.

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Sometimes, two devices on the network can end up with the same IP address, causing connection issues. To fix this, restart your router to refresh all network connections. Alternatively, assign a static IP address to your printer through the network settings on the printer’s control panel.

If your wireless connection keeps failing, consider connecting your printer with a USB cable temporarily to finish urgent print jobs. You can also try using an Ethernet cable if your printer supports wired networking.

Sometimes, your operating system needs updates for printers to work properly. Check for pending Windows or macOS updates and install them. Keeping your computer updated helps avoid compatibility issues with new printer drivers.

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Brother provides troubleshooting tools for many of its printers. This tool automatically checks for common problems and fixes them. You can access it from the Brother support website or through the printer’s software on your computer.

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Sometimes, two devices on the network can end up with the same IP address, causing connection issues. To fix this, restart your router to refresh all network connections. Alternatively, assign a static IP address to your printer through the network settings on the printer’s control panel.

If your wireless connection keeps failing, consider connecting your printer with a USB cable temporarily to finish urgent print jobs. You can also try using an Ethernet cable if your printer supports wired networking.

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Before starting, make sure you know your WiFi network name (SSID) and password. This information is usually found on the back or underside of your router. Also, ensure your wireless router is powered on and your internet connection is stable.

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For the initial setup, place your printer close to your WiFi router. This ensures a strong signal and helps prevent connection issues during setup. Once connected, you can move the printer to your preferred spot within the network range.

Most Brother printers have an LCD display and control panel. Press the Menu or Settings button on the printer to access network settings. Navigate to Network and then select WLAN. Choose Setup Wizard from the WLAN menu.

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If your printer fails to connect, double-check the WiFi name and password. Make sure you’re connecting to the correct network, especially if you have multiple networks at home (like 2.4GHz and 5GHz). Brother printers often work best with 2.4GHz bands.

Try restarting your router, printer, and computer. Sometimes a simple reboot fixes temporary glitches. Also, make sure no firewall or security software is blocking the printer’s communication. Temporarily disabling security software can help you identify if that’s the issue.

Some Brother printers support WPS (Wi-Fi Protected Setup). If your router has a WPS button, this can make connecting even easier. Press the WPS button on your router, then press the WPS button or select WPS on your printer’s control panel within two minutes. The printer will connect automatically without needing a password.

Brother also offers the Wireless Setup Wizard or iPrint&Scan utility for some models. This software guides you through the entire WiFi setup process on your computer. It’s especially helpful if your printer lacks a display screen.

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Sometimes, your computer may not detect the scanner. On Windows, go to “Devices and Printers” to check if the scanner appears under your Brother printer. If it’s missing, reinstall the printer software or drivers to help your computer recognize the device properly.

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Brother printers come with specific scanning utilities like Brother ControlCenter or iPrint&Scan. Make sure you’re using the recommended software for your printer model. Using third-party scanning tools may not work properly or may lack full functionality.

Sometimes, your firewall or antivirus may block scanning functions. Temporarily disable your firewall or antivirus software and try scanning again. If scanning works, add your Brother software as an exception in your security settings to avoid future conflicts.

If you have multiple scanning devices, your computer might not select the Brother printer by default. Open your scanning software and select your Brother printer manually from the device list. Setting it as the default scanner ensures smooth operation every time.

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